Frequently Asked Questions

A virtual employee is someone employed to work remotely to do any array of tasks. These tasks include but is not limited to email management, calendar management, scheduling appointments, project management, assisting with paperwork, social media management etc.

By outsourcing to Trinidad and Tobago you get qualified, trained employees for a fraction of the cost to hire an in-person employee. Also, English is their first language and they are in a similar time zone to the U.S.

Our full-time employees work 8 hours a day, 40 hours a week. Our part-time employees work 4 hours a day, 20 hours a week.

We recommend that our clients start off with at least two check ins daily via their preferred medium. The virtual employees are also required daily, to submit a document recording all the tasks that were completed or they are working on at the end of each work day.

It depends on your personal preference but emails, phone and video calls are all options.

All of our virtual employees are trained in basic administrative skills. It is the responsibility of the client to provide any specialized training to the virtual employee. However, if you don’t have the time to train your VE we provide the add-on option to provide specialized training based on your needs.

Yes. As an add-on option you can purchase a local US number for your virtual employee to make outbound and receive inbound calls

Firstly, all of our virtual employees are extensively vetted. They also sign a confidentiality and non-compete. In addition, their devices are outfitted with anti-virus software and they are required to only send information through safe and secure channels.

Clients can choose to replace their virtual employee if found not to be a good fit given reasonable attempts to perform.

Our contractual obligation is just 90 days. After which you must give one month’s notice before cancelling the contract.